FAQs

Gift certificates may be purchased in-person at the Lebanon, NH agency, and the Boston, MA agency.

No. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Dartmouth Coach cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.

All Dartmouth Coach motorcoaches are equipped with a restroom in the rear of the coach.

Lift-equipped bus: When boarding a motor coach with a lift, the combined weight of the passenger and the mobility device cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Baggage limits: two (2) bags and one (1) carry-on for a full-fare ticket, and one (1) bag and one (1) carry-on for a half-fare (child fare) ticket. For any excess baggage, there will be a charge of $5 per bag. See Ticket Agent for excess baggage ticket.

Baggage will not be checked on Dartmouth Coach and is limited as noted in our system timetable. Dartmouth Coach is not responsible for damage or loss of luggage on our lines – delivered to our employee for transport in our baggage compartment – in an amount exceeding $250 per Adult Fare Ticket or $125 per Half-Fare ticket. All bags are subject to random search. In selling the ticket the selling carrier acts only as an agent and is not responsible beyond its own line and does not assume expense, of transfer at any junction point, loss/damage of luggage, or guarantee any connection. Seating aboard vehicles, operated in interstate or foreign commerce, is without regard to race, color, creed, or national origin.

Heavy luggage: Effective June 2004, Dartmouth Coach drivers and terminal personnel are not required to handle luggage weighing in excess of 50 lbs. Each piece weighing more than 50 lbs. will be tagged “HEAVY” alerting drivers and baggage handlers NOT to handle the luggage. Passengers traveling with baggage over 50 lbs. must handle their own luggage. Notices regarding this new policy are posted at each major bus terminal. Scales are available at each bus terminal so you will know before boarding the bus if your baggage is too heavy. If you believe that your luggage is too heavy or if you are unable to carry your heavy luggage, it is suggested that you carry multiple pieces not exceeding the number of baggage allowed per ticket. The baggage allowance is as follows: two (2) bags and one (1) carry-on for a full-fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage, there will be a charge of $5 per bag. Additional luggage will be loaded as space allows and is subject to freight charges. If you arrive at the terminal and your bag is too heavy and you are unable to carry your own luggage, it is up to the driver and baggage handlers as to whether they will be able to load and unload your luggage in a safe, injury-free manner.

Please note: luggage cannot be left unattended or in the care of a Dartmouth Coach employee at any terminal or agency for safety and security reasons. If you are making connections to Greyhound, they have different baggage handling procedures. Call Greyhound at 1-800-231-2222 for more information.

Space permitting, bicycles may be carried in a separate compartment or placed in such a manner as to not damage any baggage after all the luggage has been loaded. There is no guarantee that bicycles will be accepted by connecting carriers.

Federal law prohibits us from carrying any and all animals except a service animal accompanying a legally deaf, blind or disabled person.

Boston and Logan Airport Service: In most cases, all tickets are refundable. If you purchased a Dartmouth Coach round-trip ticket and only used one-way, the refund is less the one-way fare.

If you purchased a ticket online and need a refund, please send an e-mail to refunds@dartmouthcoach.com with your name and order number. There is a $5.00 administration charge for all ticket refunds.

The refund process takes approximately 5-10 business days. If you have any questions our Information Center can assist you. 1-800-637-0123

For New York City tickets: All New York tickets are reservation-based.  Refund or rebooking requests must be received at least 24 hours before departure time by calling Dartmouth Coach at 603-448-2800. A $15.00 per trip transaction fee will be applied for all refundable tickets.

Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are accommodated. The front bus seats in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver or other Dartmouth Coach personnel will ask the seated customer to move.

Yes. Drivers and Ticket Agents are not required to lift/load luggage weighing in excess of 50lbs. See the Ticket Agent to weigh your luggage before boarding the bus. Any bag weighing in excess of 50lbs. will be handled by the passenger. If you require assistance, please notify the Driver and someone will assist you.

During peak travel periods, passengers will be limited to two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. See the Ticket Agent for excess baggage ticket.

If you are making connections to Greyhound, they have different baggage handling procedures. Visit the Greyhound website or call 1-800-231-2222 for more information.

Dartmouth Coach only accepts reservations for its New York City service. We recommend that you book early for the best availability.

Reservations are not taken or accepted for service to Boston South Station and Logan International Airport. Our Boston/Logan service tickets are flexible, meaning you may use them on any date or at any time prior to expiration, unless you purchase a Same-Day Round-Trip ticket, which is only good for the date purchased. Ticket purchase does not guarantee a seat for a specific date or time. All service is first come, first board. Please arrive 30 minutes before bus departure. Every effort will be made to accommodate all passengers during peak travel times.

Boston South Station/Logan Service

Ages 0-15 *Does not include New York City service policies or large school/camp group policies*.

• One (1) child aged 0-15 rides free per full-fare adult ticket (no discounted adult tickets).
• Additional children are 50% of a full-fare adult ticket (limit of 2).
• Additional children are the full adult fare.
• Children age 12-15 who travel alone in accordance with the Unaccompanied Children policy pay the adult fare.
• * Large School/Camp Groups – Contact the Information Center for pricing and policies.

Children 11 years old or younger must be accompanied by an adult (18 or older).

Children 12-15 years old may travel alone under the following conditions and will pay the adult fare:

• The origin and destination must be company-operated stations that are open at the time of departure and arrival. There may be no pickups or dropoffs at flag stops or partner agencies (i.e. gas stations, ferry terminals, etc.).
• Trips must not exceed 5 hours and must be made between the hours of 7:00 AM and 8:00 PM EST.
• Transfers are not permitted.
• For each unaccompanied minor traveling alone, the parent or legal guardian bringing the child to the departure station must complete and sign a release form.  Please arrive at the boarding station at least 30 minutes before departure time.
• An adult must drop off the child and an adult must be waiting to meet the child upon arrival.
• The adult at the destination station must provide a valid current photo ID showing that they are the person identified on the release form when picking up the child.
• Tickets for unaccompanied children may not be purchased online.
• Children 16 and over may travel without restriction.

** If you need to purchase a ticket in New London, you must have exact change for the driver, and may only purchase a one-way ticket.

Dartmouth Coach Child Policies: New York City Service

Ages 0-15 *Does not include large school/camp group policies*.

• Ages 0-15 One (1) child up to the age of 15 will ride for ½ of the adult fare per full-paying adult ticket (one-way and round-trip).
• Any additional children pay the full published adult rate.
• Children under 16 are not permitted to travel alone.
• Children 16 and over may travel without restriction.
• * Large School/Camp Groups – Contact the Information Center for pricing and policies.

Contact Dartmouth Coach for more details and eligibility.

Yes, Dartmouth Coach operates on holidays; however, there is limited service on Christmas Day. The Christmas Day schedule is highly modified. If you plan to travel on this day, be aware that service is limited and not all terminals and agencies have regular business hours. The Christmas Day schedule is posted as soon as it becomes available, usually around mid-November.

Generally, Dartmouth Coach does not cancel service due to weather unless driving conditions become a threat to passenger safety. Weather cancellations are posted on our website as they become available. Cancellations can also be obtained by calling 1-800-637-0123.

Yes. We discourage the use of cellular phones on all Dartmouth Coach buses with the exception of those situations where either a quick message or circumstances beyond our control delays the arrival time of a passenger for a meeting or travel connection. Dartmouth Coach requests that the use of cell phones be limited out of respect and courtesy to fellow passengers.

Dartmouth Coach does not offer any freight shipping services at this time.

Click here to purchase tickets for Boston or New York.

Tickets can also be purchased at the Dartmouth Transportation Center located at 13 Labombard Road in Lebanon, NH. In Boston, tickets can be purchased at South Station at the Dartmouth Coach/Concord Coach Lines ticket counter. If you are traveling from Hanover, NH, or Logan International Airport, MA, you can purchase a ticket at the next stop, Lebanon, NH, or South Station, respectively. If you are traveling from New London, NH, we strongly suggest that you purchase your tickets online; however, one-way tickets can be purchased from the Driver in New London, with cash (exact change only).

Our goal is to make your travel on Dartmouth Coach a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of passengers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

Smoking is prohibited on all coaches. This includes all tobacco products as well as all tobacco-free products and devices (e.g. e-cigarettes and vaporizers).

Dartmouth Coach is pleased to offer free onboard WiFi on all of its motorcoaches. Due to the nature of the technology, there are certain times when the signal may be lost and Dartmouth Coach is not responsible for interruptions of service that are beyond our control.

Assistance is available to customers with disabilities when they travel within the Dartmouth Coach system. You may contact Dartmouth Coach at 1-800-637-0123 to let us know how we can assist you on your trip. When you call, it can be helpful to tell us about your schedule and your specific travel needs, such as whether you will be using the lift to enter the bus. If you are purchasing a ticket on-line, there is a form available during the check-out step. It is also a good idea to keep our employees informed of your needs during the trip.

Dartmouth Coach reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of themselves or to any person whose conduct or condition is such or likely to be such as to make them objectionable to other passengers. Passengers not wearing shoes or other protective footwear will be denied transportation.

Portable oxygen and respirators may accompany you on Dartmouth Coach. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Approval for participation in the PCA program is based on information received from the passenger while making a reservation. The PCA’s name must be provided at this time.

• Participation in the PCA program is based on assistance requested and not a passenger’s disability.
• Request for a PCA ticket cannot be combined with any other Dartmouth Coach reduced fare offer which prohibits the issuance of such ticket.
• Request for a PCA ticket must be made 24 hours prior to a passenger’s time of departure.
• If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a passenger’s trip.
• PCA must provide picture identification for ticket to be issued.
• PCA must be capable of providing the assistance and be at least 12 years of age.
• PCA must sign for tickets at the point of issuance.
• PCA ticket will be issued for the entire length of trip.
• If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
• The passenger and PCA must travel the entire trip together.
• If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.

Your mobility aid(s) may travel inside the bus if the device(s) can be safely contained within the securement area of the coach, or in the overhead luggage compartments. Mobility aids that cannot be safely contained inside the bus will be placed in the baggage compartment, if possible. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted.

You may travel alone on Dartmouth Coach if you can travel independently and do not require assistance of a personal nature, which Dartmouth Coach personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

At Dartmouth Coach, your attendant may be issued a 50 percent discounted ticket to travel with you. Dartmouth Coach reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.

At Dartmouth Coach, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Dartmouth Coach reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Dartmouth Coach personnel.

Boston Service

Children 11 years old or younger must be accompanied by an adult (18 or older).

Children 12-15 years old may travel alone under the following conditions and will pay the adult fare:

• The origin and destination must be company-operated stations that are open at the time of departure and arrival. There may be no pickups or dropoffs at flag stops or partner agencies (i.e. gas stations, ferry terminals, etc.).
• Trips must not exceed 5 hours and must be made between the hours of 7:00 AM and 8:00 PM EST.
• Transfers are not permitted.
• For each unaccompanied minor traveling alone, the parent or legal guardian bringing the child to the departure station must complete and sign a release form.  Please arrive at the boarding station at least 30 minutes before departure time.
• An adult must drop off the child and an adult must be waiting to meet the child upon arrival.
• The adult at the destination station must provide a valid current photo ID showing that they are the person identified on the release form when picking up the child.
• Tickets for unaccompanied children may not be purchased online.

Children 16 and over may travel without restriction.

New York Service

Children under 16 are not permitted to travel alone.

Children 16 and over may travel without restriction.

Parking is available at the following locations (no parking facilities are available in Hanover, NH):

Lebanon, NH (Terminal) – Self-service parking – $6 per day. Payable upon departure.

New London, NH (Park & Ride) – Free parking. This lot is provided for the convenience of commuters & bus passengers. Park at your own risk. Parking is limited to 14 days.

There are no ticket counters or Dartmouth Coach representatives at Logan Airport. Passengers must be at the pick-up locations prior to the departure time on the schedule. Passengers at Logan Airport without a ticket will board the bus and will need to purchase a ticket at the next stop, Boston’s South Station Bus Terminal.  The driver will direct Logan Airport passengers to the Dartmouth Coach/Concord Coach Lines Ticket Counter upon arrival at South Station to purchase tickets. We accept cash, Visa, MasterCard, and Discover. You may also buy your ticket in advance online and print from the convenience of your home or office.

See the Logan Airport information page for general information and for a map of scheduled bus pick-up locations. Pick-up points are at each terminal, lower level, outside baggage claim doors. Look for the orange signs that read “Scheduled Bus”. For a map of Logan Airport pick-up locations, follow this link.

See the Logan Airport information page for general information and for a map of scheduled bus stop locations. Pick-up points are at each terminal, lower level, outside baggage claim doors. Look for the orange signs that read “Scheduled Bus”. For a map of Logan Airport pick-up locations, follow this link.

Dartmouth Coach serves the Upper Valley region of New Hampshire with service to and from Hanover, NH, Lebanon, NH, New London, NH to Boston, MA, Logan International Airport, MA, and New York, NY.

Dartmouth Coach provides service between Hanover, Lebanon, and New London, NH to Boston, MA, Logan International Airport, MA and New York, NY. Our website contains information for our services only. If you are making connections to other points, you must visit those websites to see those schedules. The Travel Links section of the website has the most commonly used carriers out of our service area.

Dartmouth Coach requires a photo ID for all passengers traveling with an adult ticket. We do not require identification for children under the age of 12 traveling with a parent or guardian; however, if they are traveling alone, they will need a school ID, Passport, or copy of their birth certificate. Children under the age of 17 with no photo ID must be accompanied by an adult with a photo I.D. upon purchasing a ticket.

These are security measures that we take in the event that there is an emergency and allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus. Therefore, we require you to show your ID each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling. If you have questions on acceptable forms of ID or special circumstances, please contact Dartmouth Coach directly at 1-800-637-0123.

Chances are you have an out-of-date timetable.  View the latest schedules on our website – Boston Service Schedule & New York City Service Schedule – or call Dartmouth Coach at 1-800-637-0123 to check your times.