Online ticket refunds must be made 24 hours before departure time or the ticket is non-refundable. Please call 603-448-2800 to initiate the refund. A $10.00 per trip transaction fee will be applied for all refundable tickets.
Please know that we are making every effort to reply to each customer directly. In some cases, this is not possible and we apologize. Refunds are being processed in the order in which they are received and may take up to 60 days to complete. You will receive a confirmation email once your refund has been completed.
For service updates, please monitor our website. All new service information will be posted on our website at DartmouthCoach.com, as soon as it becomes available. Thank you, and take care.
Concord Coach Lines cannot offer refunds for lost, stolen or destroyed tickets. If your ticket is lost, you will need to purchase a new one. If, however, you are able to locate your misplaced ticket, we will be happy to provide a refund.
Refunds will not be given if a bus is delayed. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.