Questions About a Refund?

  • As a reminder,  you may use your tickets to travel any day or time before the expiration date listed on the ticket (with the exception of New York service).
  • If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just present it to the driver when you are ready to travel.
  • If you have further questions, and/or would like to request a refund please send an email to [email protected]

Online ticket refunds must be made 24 hours before departure time or the ticket is non-refundable.  Please call 603-448-2800 to initiate the refund.   A $10.00 per trip transaction fee will be applied for all refundable tickets.

For service updates, please monitor our website. All new service information will be posted on our website at, as soon as it becomes available. Thank you, and take care.