Questions About a Refund?

  • As a reminder, tickets are valid for 90 days for one-way tickets and 180 days for round-trip tickets, from the first date of travel.
  • If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just present it to the driver when you are ready to travel.
  • If you have further questions, and/or would like to request a refund please send an email to [email protected]. There is a $5.00 administration charge for all non-NYC service ticket refunds.

Online ticket refunds must be made 24 hours before departure time or the ticket is non-refundable.  Please call 603-448-2800 to initiate the refund.   A $15.00 per trip transaction fee will be applied for all refundable tickets.

For service updates, please monitor our website. All new service information will be posted on our website at, as soon as it becomes available.