Questions About a Refund?

  • As a reminder,  you may use your tickets to travel any day or time through December 31, 2021 (with the exception of New York service).
  • If you plan to use the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel.
  • If you have further questions, and/or would like to request a refund please send an email to

Online ticket refunds must be made 24 hours before departure time or the ticket is non-refundable.  Please call 603-448-2800 to initiate the refund.   A $10.00 per trip transaction fee will be applied for all refundable tickets.

Please know that we are making every effort to reply to each customer directly. In some cases, this is not possible and we apologize. Refunds are being processed in the order in which they are received and may take up to 60 days to complete. You will receive a confirmation email once your refund has been completed.

Thank you in advance for your patience during these unprecedented times, as we work quickly to accommodate your request, all while taking the necessary precautions, to protect our staff, our customers, and our communities.

For service updates, please monitor our website. All new service information will be posted on our website at, as soon as it becomes available. Thank you, and take care.

Almost all of our tickets are refundable, with a few exceptions:

Concord Coach Lines cannot offer refunds for lost, stolen or destroyed tickets. If your ticket is lost, you will need to purchase a new one. If, however, you are able to locate your misplaced ticket, we will be happy to provide a refund.

Refunds will not be given if a bus is delayed. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Concord Coach Lines cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.