- Stop Change – Hanover View All Alerts
Travel Alerts 1
Our Clean Commitment
Here’s What We’re Doing to Keep You Safe
The safety of our employees, passengers, and communities is our first priority. We are committed to ensuring that we operate responsibly, and with this in mind. Learn about some of the extra safety precautions we’ve instituted to keep our passengers and employees safe.
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Hand sanitizer dispensers have been installed on every coach.
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New ticketing protocols have been implemented that will help protect our passengers and our employees. Plexiglass dividers have been installed, and hand sanitizer is readily available at the counters. Throughout our system, we have installed “customer-side credit card readers” to minimize touchpoints.
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Touch-free mobile scanning - simply show your mobile ticket on your phone (the QR code) to your driver.
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The HVAC systems in our buses have always undergone frequent and complete fresh air exchange, and we’ve installed new, upgraded filters on every coach.
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All of our motorcoaches undergo frequent disinfection.
Terminals
Sanitizing/Ticketing Procedures
- Every terminal undergoes frequent disinfection.
- We’ve implemented new ticketing protocols that will help protect our passengers and our employees. Plexiglass dividers have been installed for your protection, and hand sanitizer is readily available at the counters. Throughout our system, we have installed “customer-side credit card readers” to minimize touchpoints.
- Seating has been re-configured and, in some cases, removed, to promote physical distancing in our terminals.
- Complimentary amenities like newspapers, coffee, snacks, and bottled water have been paused while we do our part to prevent the spread of the coronavirus.
Motorcoaches
Sanitizing/Onboard Procedures
- As you make your way to the coach to begin the boarding process, our drivers may take your ticket from behind a plexiglass kiosk. Simply pass your ticket to the driver through the kiosk, or where available, present your mobile device for scanning through the plexiglass. If you are able, our driver may need assistance in preparing your checked luggage for stowing.
- The HVAC systems in our buses have always undergone frequent and complete fresh air exchange, and we’ve installed new, upgraded filters on every coach.
- Hand sanitizer dispensers have been installed on every coach.
- All of our motorcoaches undergo frequent disinfection.
Passenger and Employee Safety
Doing Our Part
- Every member of our staff has been trained on how to prevent the spread of the coronavirus and are equipped with the knowledge and tools needed to ensure a safe trip.
- Please do your part and only travel when you’re healthy and have not been recently exposed to someone who isn’t, wash your hands or use hand sanitizer regularly, and wear a face-covering throughout your journey.
We work hard to promote a healthy, safe, and comfortable environment for our employees and passengers. We understand that this is a challenging time and that you may not be ready to travel yet. When you are ready to travel again, know that we’ve done everything we can to be ready for you.
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