PCA Program Guidelines

Approval for participation in the PCA program is based on information received from the passenger while making a reservation. The PCA’s name must be provided at this time.

  • Participation in the PCA program is based on assistance requested and not a passenger’s disability.
  • Request for a PCA ticket cannot be combined with any other Dartmouth Coach reduced fare offer which prohibits the issuance of such ticket.
  • Request for a PCA ticket must be made 24 hours prior to a passenger’s time of departure.
  • If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a passenger’s trip.
  • PCA must provide picture identification for ticket to be issued.
  • PCA must be capable of providing the assistance and be at least 12 years of age.
  • PCA must sign for tickets at the point of issuance.
  • PCA ticket will be issued for the entire length of trip.
  • If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
  • The passenger and PCA must travel the entire trip together.
  • If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.