FAQs

Can I get a refund if I don’t use my ticket?

Boston and Logan Airport Service: In most cases, all tickets are refundable. If you purchased a Dartmouth Coach round-trip ticket and only used one-way, the refund is less the one-way fare.

If you purchased a ticket online and need a refund, please send an e-mail to refunds@dartmouthcoach.com with your name and order number. There is a $5.00 administration charge for all ticket refunds.

The refund process takes approximately 5-10 business days. If you have any questions our Information Center can assist you. 1-800-637-0123

For New York City tickets: All New York tickets are reservation-based.  Refund or rebooking requests must be received at least 24 hours before departure time by calling Dartmouth Coach at 603-448-2800. A $15.00 per trip transaction fee will be applied for all refundable tickets.