Have questions about planning a trip with Dartmouth Coach? Here we answer the most frequently asked questions.

General Bus & Travel

Are there bathrooms on the bus?

All Dartmouth Coach motorcoaches are equipped with a restroom in the rear of the coach.

Can I bring a bicycle on the bus?

Space permitting, bicycles may be carried in a separate compartment or placed in such a manner as to not damage any baggage after all the luggage has been loaded. There is no guarantee that bicycles will be accepted by connecting carriers.

Do I have to move my bags from bus to bus?

Yes. Drivers and Ticket Agents are not required to lift/load luggage weighing in excess of 50lbs. See the Ticket Agent to weigh your luggage before boarding the bus. Any bag weighing in excess of 50lbs. will be handled by the passenger. If you require assistance, please notify the Driver and someone will assist you.

During peak travel periods, passengers will be limited to two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. See the Ticket Agent for excess baggage ticket.

If you are making connections to Greyhound, they have different baggage handling procedures. Visit the Greyhound website or call 1-800-231-2222 for more information.

Does Dartmouth Coach cancel service due to weather?

Generally, Dartmouth Coach does not cancel service due to weather unless driving conditions become a threat to passenger safety. Weather cancellations are posted on our website as they become available. Cancellations can also be obtained by calling 1-800-637-0123.

Is smoking allowed on the bus?

Smoking is prohibited on all coaches. This includes all tobacco products as well as all tobacco-free products and devices (e.g. e-cigarettes and vaporizers).

Is there WiFi on the bus?

Dartmouth Coach is pleased to offer free onboard WiFi on all of its motorcoaches. Due to the nature of the technology, there are certain times when the signal may be lost and Dartmouth Coach is not responsible for interruptions of service that are beyond our control.

Other Services

Does Dartmouth Coach offer freight shipping services?

Dartmouth Coach does not offer any freight shipping services at this time.

Parking Information

Where can I park my car?

Parking is available at the following locations (no parking facilities are available in Hanover, NH):

Lebanon, NH (Terminal) – Paid parking – $3.00 per day effective April 7, 2014, payable in advance at the time the vehicle is dropped off.

New London, NH (Park & Ride) – parking spaces available. Free parking. This lot is provided for the convenience of commuters & bus passengers. Park at your own risk. Parking is limited to 14 days.

Passengers with Disabilities

Assistance in Boarding

Lift-equipped bus: When boarding a motor coach with a lift, the combined weight of the passenger and the mobility device cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Can I request Priority Seating?

Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are accommodated. The front bus seats in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver or other Dartmouth Coach personnel will ask the seated customer to move.

How may we assist you?

Our goal is to make your travel on Dartmouth Coach a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of passengers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

Keys to a Successful Trip

Assistance is available to customers with disabilities when they travel within the Dartmouth Coach system. You may contact Dartmouth Coach at 1-800-637-0123 to let us know how we can assist you on your trip. When you call, it can be helpful to tell us about your schedule and your specific travel needs, such as whether you will be using the lift to enter the bus. If you are purchasing a ticket on-line, there is a form available during the check-out step. It is also a good idea to keep our employees informed of your needs during the trip.


Portable oxygen and respirators may accompany you on Dartmouth Coach. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

PCA Program Guidelines

Approval for participation in the PCA program is based on information received from the passenger while making a reservation. The PCA’s name must be provided at this time.

  • Participation in the PCA program is based on assistance requested and not a passenger’s disability.
  • Request for a PCA ticket cannot be combined with any other Dartmouth Coach reduced fare offer which prohibits the issuance of such ticket.
  • Request for a PCA ticket must be made 24 hours prior to a passenger’s time of departure.
  • If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a passenger’s trip.
  • PCA must provide picture identification for ticket to be issued.
  • PCA must be capable of providing the assistance and be at least 12 years of age.
  • PCA must sign for tickets at the point of issuance.
  • PCA ticket will be issued for the entire length of trip.
  • If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
  • The passenger and PCA must travel the entire trip together.
  • If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.

Storing and Handling Your Mobility Aid

Your mobility aid(s) may travel inside the bus if the device(s) can be safely contained within the securement area of the coach, or in the overhead luggage compartments. Mobility aids that cannot be safely contained inside the bus will be placed in the baggage compartment, if possible. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted.

Traveling Alone or With a Personal Care Attendant (PCA)

You may travel alone on Dartmouth Coach if you can travel independently and do not require assistance of a personal nature, which Dartmouth Coach personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

At Dartmouth Coach, your attendant may be issued a 50 percent discounted ticket to travel with you. Dartmouth Coach reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.

Traveling With Your Service Animal

At Dartmouth Coach, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Dartmouth Coach reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Dartmouth Coach personnel.

Policies & Procedures

Can I bring my pet on the bus?

Federal law prohibits us from carrying any and all animals except a service animal accompanying a legally deaf, blind or disabled person.

Does Dartmouth Coach have a cell phone policy?

Yes. We discourage the use of cellular phones on all Dartmouth Coach buses with the exception of those situations where either a quick message or circumstances beyond our control delays the arrival time of a passenger for a meeting or travel connection. Dartmouth Coach requests that the use of cell phones be limited out of respect and courtesy to fellow passengers.

Objectionable Persons

Dartmouth Coach reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of themselves or to any person whose conduct or condition is such or likely to be such as to make them objectionable to other passengers. Passengers not wearing shoes or other protective footwear will be denied transportation.

Unaccompanied Child Policy

Children 8-11 years old may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flagstops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an “Unaccompanied Child Form,” which releases Dartmouth Coach from any responsibility. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the “Unaccompanied Child Form” before the child is released. The child must pay the adult fare.

Schedules & Fares

Am I entitled to a refund if the bus was late?

No. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Dartmouth Coach cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches.

What are your children’s fares and policies?

Boston South Station/Logan Service

  • Ages 0-14 One (1) child up to the age 14 will ride free (space permitting) on our Boston/Logan service per full paying adult ticket (one-way and round-trip) from all Dartmouth Coach locations (excluding New York City). If the bus is full, the child may be required to be carried in the accompanying adult’s lap, or pay the published child’s rate*. Any additional children pay the published child’s rate*.
  • Ages 0-7 Must ride with an adult.
  • Ages 8-11 Children 8-11 years old may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flag stops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an “Unaccompanied Child Form,” which releases Dartmouth Coach from any responsibility. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the “Unaccompanied Child Form” before the child is released. The child must pay the adult fare.
  • Ages 12-17 May ride unaccompanied. Unaccompanied minors must pay the adult fare.

*Published Child’s Rates (Boston South Station/Logan Service):

Lebanon/Hanover < > New York City
One-Way (Child)    $39.95
Round-Trip (Child)  $79.90

Lebanon/Hanover < > Logan International Airport
One-Way (Child)    $20.00
Round-Trip (Child)  $35.00

Lebanon/Hanover < > South Station
One-Way (Child)    $20.00
Round-Trip (Child)  $35.00
Same Day Round-Trip (Child) $25.00

New London** < > Logan International Airport
One-Way (Child)    $15.00
Round-Trip (Child) $25.00

New London** < > South Station
One-Way (Child)    $15.00
Round-Trip (Child)  $25.00

** If you need to purchase a ticket in New London, you must have exact change for the driver, and may only purchase a one-way ticket.

Dartmouth Coach Child Policies: New York City Service

  • Ages 0-15 One (1) child up to the age 15 will ride for ½ of the adult fare per full paying adult ticket (one-way and round-trip). Any additional children pay the full published adult rate. Children under 16 are not permitted to travel alone.
  • Ages 0-15 No minor under the age of 16 may travel alone.

Contact Dartmouth Coach for more details and eligibility.

Do you operate on holidays?

Yes, Dartmouth Coach operates on holidays; however, there is limited service on Christmas Day. The Christmas Day schedule is highly modified. If you plan to travel on this day, be aware that service is limited and not all terminals and agencies have regular business hours. The Christmas Day schedule is posted as soon as it becomes available, usually around mid-November.

Why can’t I find schedules to other points beyond Boston?

Dartmouth Coach provides service between Hanover, Lebanon, and New London, NH to Boston, MA, Logan International Airport, MA and New York, NY. Our website contains information for our services only. If you are making connections to other points, you must visit those websites to see those schedules. The Travel Links section of the website has the most commonly used carriers out of our service area.

Your schedule doesn’t match the one I have.

Chances are you have an out-of-date timetable. Download the current PDF schedule brochure or call Dartmouth Coach at 1-800-637-0123 to make sure that the time you wish to travel still exists.

Ticketing Information

Can I get a refund if I don’t use my ticket?

For Boston & Logan Airport tickets: If you have purchased an “e-ticket” and need a refund, please send an e-mail to refunds@dartmouthcoach.com.  Please note that there is a $3.00 administration charge for all “e-ticket” refunds.  Please be sure to include your name and your ticket number. 

For New York City tickets: Online ticket refunds must be made 24 hours before departure time or the ticket is non refundable.  Please call 603-448-2800 to initiate the refund.   A $10.00 per trip transaction fee will be applied for all refundable tickets.

For New London tickets: Online tickets are non-refundable.  If you purchased a ticket at the terminal, and would like to refund those tickets, please mail those tickets to Dartmouth Coach, 7 Langdon Street, Concord, NH  03301, attn: refunds.

Do I need to make a reservation?

Dartmouth Coach only accepts reservations for its New York City service. We recommend that you book early for the best availability.

Reservations are not taken or accepted for service to Boston South Station and Logan International Airport. All service is first come, first board. Please arrive 20 minutes before bus departure. Every effort will be made to accommodate all passengers during peak travel times. Tickets may be purchased in advance, but do not guarantee a seat. You are not making a reservation when you purchase your ticket online. Tickets are not time or date specific, unless you purchase a “same-day roundtrip” ticket, which is only good for the date purchased.

Do you sell Amtrak tickets?

Amtrak tickets are purchased directly from Amtrak. For more information call 1-800-USA-RAIL or visit Amtrak’s website.

How do I purchase tickets?

Click here to purchase tickets for Boston or New York.

Tickets can also purchased at the Dartmouth Transportation Center located at 90 Etna Road in Lebanon, NH. In Boston, tickets are purchased at South Station at the Dartmouth Coach/Concord Coach Lines ticket counter. If you are traveling from Hanover, NH, New London, NH, or Logan International Airport, MA, we strongly suggest that you purchase your tickets online; however, tickets can be purchased from the Driver.

Where do I buy my ticket at Logan Airport?

There are no ticket counters or Dartmouth Coach representatives at Logan Airport. Passengers must be at the pick-up locations prior to the departure time on the schedule. Passengers at Logan Airport without a ticket will board the bus and will need to purchase a ticket at the next stop, Boston’s South Station Bus Terminal.  The driver will direct Logan Airport passengers to the Dartmouth Coach/Concord Coach Lines Ticket Counter upon arrival at South Station to purchase tickets. We accept cash, Visa, MasterCard, and Discover. You may also buy your ticket in advance online and print from the convenience of your home or office.

See Logan Airport information for designated pick-up locations and other facility information. Pick-up points are at each terminal, lower level, outside baggage claim doors. Look for the orange signs that read “Scheduled Bus”.

Why do I have to show a photo ID to ride the bus?

Dartmouth Coach requires a photo ID for all passengers traveling with an adult ticket. We do not require identification for children under the age of 12 traveling with a parent or guardian; however, if they are traveling alone, they will need a school ID, Passport, or copy of their birth certificate. Children under the age of 17 with no photo ID must be accompanied by an adult with a photo I.D. upon purchasing a ticket.

These are security measures that we take in the event that there is an emergency and allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus. Therefore, we require you to show your ID each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling. If you have questions on acceptable forms of ID or special circumstances, please contact Dartmouth Coach directly at 1-800-637-0123.

Need further assistance? Please contact our Information Center at

1-800-637-0123 or 603-448-2800.

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